It is refreshing to see that upper management and the troops are focussed on the Linux threat to Windows, especially on the desktop.

While it will never surpass Windows in terms of innovation and pure technological excellence, Linux is 'good enough'. Especially when you use first-rate Kubuntu Linux (Ubuntu 5.04 w/ KDE interface)

This supposition/assumption on the part of users creates buying inertia, which translates into loss of customer loyalty, and the attendant loss of sales.

In later posts, I will delve into what moves need to be made to help this Microsoft Partner combat these issues.